GROUP MANAGER, FRAUD OPERATIONS - Markham, ON - TD Financing, Financial, IR Jobs

Capacity Management
• Accountable for creating, running and ensuring accuracy/quality of reports for daily, weekly and monthly meetings with operation teams
• Ability to use reports and tools to come up with insights and potential solutions to issues
• Strive to become a subject matter expert on the end-to-end operational processes within your domain
• Supports decision-making at the management/executive level through strong written and verbal communications
• Produce timely diagnostics to identify operational gaps and issues
• Think forward and provide early recommendation

Partner Support
• Act as SME to provide project team support to deliver on operational impacts and requirements
• Support the continuous improvement agenda for our operational partners
• Maintain strong relationships with internal stakeholders such as Fraud Operations, Internal Business Partners, Vendor Managers etc.
• Act as a subject matter expert and represents the team or bank at project meetings or industry forums

Job Requirements
• Undergraduate degree, preferably from a STEM program• 3+ years experience in industry
• Have working technical background in using analytical software tools such as Python, SQL, Tableau and Excel for data analysis, automation, scrapping, visualization and reporting
• Have working experience in working with machine learning
• Ability to quickly and independently structure and deliver on new problems not previously tackled
• Demonstrated analytical, modeling and problem solving skills
• Ability to communicate strategy analysis to both technical and non-technical team members, either verbally or via documentation
• Ability to take initiative and work independently under tight timelines
• Ability to work collaboratively and build relationships
• Ability to effectively manage multiple projects and priorities simultaneously
• Motivated to constantly strive to find innovative ways to enhance capabilities
• Strong interpersonal and leadership skills and comfort in interacting with the team and all levels of management
• Experience in fraud management is an asset
• Experience in Capacity Management is an asset
• Knowledge of fraud detection platforms: TSYS (Cardguard, ADSI, ADSII, Determinator), Cardinal
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