Supply Chain Lead (Customer Order Management) Elida Beauty at Unilever - Alberta GM, Ops, Prod Dev, Purch. Jobs

Elida Beauty is a Global Business Unit of Unilever Personal Care Business Group. We proudly support and nurture 24 of Unilever's renowned legacy brands globally. Remixing classic beauty brands for a new generation, making them even bigger beauty hits than they were the first time around. Driven by creativity and agility,we unleash the true potential of beloved brands, ‘Re-Founding’ them using a start-up mentality that always ‘finds a way’. Our brands include Q-tips, BedHead, Noxema, Ponds, St.Ives and more!

Your Role & Key Responsibilities
We are looking for an experienced Supply Chain Specialist who has a very strong growth mindset and a can-do culture of doing what it takes to win. We’re looking for someone who thrives in balancing brand, consumer, customers, with the ambition to deliver a substantial step up in profitable growth of the current perimeter.

As the Supply Chain Lead (Customer Order Management) you will play a crucial role in the Customer Relationship management, Joint Business Planning, issue resolution, order to cash process managementensuring that you are supporting the commercial strategy and vision with the right cost to serve model. Your first priority will be ensuring Excellent customer service to our customers.

The role is critical to developing a high quality relationship with our supply chain driven customers, and plays a vital internal role supporting sales growth and driving operational efficiencies while working collaboratively with Logistics, Supply and Demand Planning, and Customer Development.
Your Key Responsibilities
Strategy & Execution
E2E execution of Customer Service Team Strategy for all customers in your market
Leads Order to Cash process to ensure all customer requirements are fulfilled aligned with internal business plans
Responsible to deliver excellent service to all of our customers
First point of contact to manage Customer Facing teams day to day operations and creates guidance
Partnership & Collaboration
Collaborate with CD teams to ensure seamless order management and delivery processes
Defines and develops collaboration, Joint Business Plans and speedy issue resolution with Ecommerce Customers
Works closely with Customer Service Control Tower teams for capability development, reporting and agility
Works closely with Warehousing and Logistics teams for on time customer deliveries
Reporting and Continuous Improvement
Owns and monitors Service Level reporting, loss reason assignment and continuous improvement
Responsible of delivering customer related KPI improvement and collaboration projects
Uses Ecommerce sell out data to create new insights and analytics
Evaluating the cost & complexity of customized services with the improvement in service to top customer
Process & Technology Management
Support process hygiene and lead technology transformation where relevant  
Defines and creates process and solutions for new business models
What you'll need to succeed:

Bachelor’s Degree from an accredited college or university, preferably in business, finance or supply chain management.
3-5 years of experience in Customer Service
Demonstrated analytical and conceptual problem-solving ability; excellent oral and written communication skills, including presentation skills

Ability to multi-task, meet tight deadlines and work under pressure with autonomy

The ability to effectively lead and engage cross functional global teams and a willingness to take responsibility and accountability

Demonstrated self-starter with the ability to deliver results in a lean, agile organization and able to adapt to changing priorities

Advanced Excel Skills

Experience with SQL and/or PowerBI a plus

Strong interpersonal skills and leadership ability 

Demonstrated ability to work collaboratively with cross-functional teams
Strong analytical, planning, project management skills.
Strong internal/external customer centric focus.
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