Billing Operations Analyst - Temporary Contract - Absorb Software Financing, Financial, IR Jobs

**This a fully remote, (approximately 18 months) temporary position. ** Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.

If you love learning new things and problem-solving, you may be a great match for the Billing & Account Payable team! This team is client-facing so you'll get plenty of exposure to our customers and work with many other departments within Absorb. The Billing Operations team ensures that money moves the way it was intended to and we’re the first line of defense when it comes to solving billing and collection issues with our clients. If you’re great with numbers and have the initiative to investigate the root of the problem, then you’ll love being on this team!
What you’ll do:

Collect on accounts by sending invoice reminders and communication with customers via phone, email, or mail
Respond to customer inquiries via automated ticketing system
Conduct Zoom meetings with customers to clarify invoicing issues
Perform customer and internal account reconciliations
Ensure all customer accounts are in adherence with the company collection policy
Post customer payments by recording cash, checks, and credit card transactions and entering them into the accounting software
Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted
Verify the validity of account discrepancies by obtaining and investigating information from sales, customer support departments, and customers
Resolve and validate deductions by entering adjusting entries
Work with other departments to solve accounts receivable issues
Proactively suggest process improvements that add value to the billing and collections process
Assist with other accounting duties/projects as required
What you’ll bring:

High degree of accuracy and attention to detail
Exemplary interpersonal skills and exceptional verbal and written communication skills
Excellent time management and organizational skills
Well organized and able to handle multiple tasks quickly and accurately
High energy, flexible and has a willingness to take initiative
Demonstrates creativity and ability to rely on experience and knowledge to successfully collect receivables balances
Technologies we use:

AbsorbLMS, Zendesk, Zuora, NetSuite, Salesforce