Director, Product Design and Research - Loopio, Toronto ON IT & Technical Jobs

We’re looking for a Director, Product Design and Research to join the Loopio team. Working in an agile, global product team, you will lead researchers and product designers, providing guidance, mentorship and support, ensuring the team's success in creating an impactful product experience. A strategic thinker, you’ll apply design attention to the big outcomes, setting OKRs (Objectives and Key Results) to help the Engineering, Product, Research and Design teams understand their impact on business outcomes. The ideal candidate will have a proven track record of leading cross-functional teams, conducting user research, and translating insights into iterative end-to-end solutions.
What You’ll Be Doing
Inspiring and Mentoring: Elevate our Research & Product Design team through mentorship, support, and fostering professional growth.
Design Strategy: Define and execute the long-term Research & Product Design strategy, in alignment with product and company goals.
Strong Collaboration: Forge strong cross-functional partnerships across Product Management, Software Development, Sales, Customer Experience and Marketing teams to bring solutions to market.
Voice of Product Design: Amplify the significance of Research & Product Design across the entire organization, promoting the value of user-centric design on business success
User Advocacy: Advocate for user needs and perspectives to drive intuitive end-to-end solutions that solve the root of customer pain points.
Effective Communication: Foster open communication channels across departments, ensuring that design strategies, process updates, and insights are effectively communicated to stakeholders at all levels.
What You Bring to the Team
Technical Experience: 7+ years of experience in a product design role working across the entire product development lifecycle and successfully shipping products.
Effective Leadership: 5+ years of leading and fostering growth in Product Design teams within high-growth SaaS companies.
B2B Expertise: Experience in leading Product Design within the B2B space.
Agile Expertise: Strong proficiency in Agile design methodologies and iterative design processes.
Strategic Thinking: Ability to pivot with changing priorities, think holistically and align design strategies with overall business goals.
Design Pragmatism: Ability to strike the right balance between design idealism and pragmatism.
Scientific Approach: Validates designs objectively and pushes data-backed hypotheses forward.
Research Expertise: Background in both Generative and Evaluative design research practices.
Persuasive communication: Ability to seek alignment and buy-in by effectively conveying design rationale and concepts to technical and non-technical stakeholders