About Me - Short Overview
As a dedicated professional specializing in people, projects, and technology, I am deeply committed to ensuring customer success and delivery. My expertise lies in bridging the gap between technical solutions and human interactions, creating a harmonious balance that drives project excellence and client satisfaction. In my career, I have consistently demonstrated an ability to manage and lead diverse teams, guiding them through complex projects with precision and care. My approach is centered on understanding the unique needs of each client and leveraging technology to deliver tailored solutions that exceed expectations. Customer success is at the heart of everything I do. By prioritizing clear communication, strategic planning, and meticulous execution, I ensure that every project not only meets but surpasses its goals. My commitment to quality and continuous improvement has earned me a reputation for reliability and excellence in delivery. With a passion for innovation and a solid foundation in technology, I am always seeking new ways to enhance processes and outcomes. My proactive approach and problem-solving mindset enable me to tackle challenges head-on and deliver results that drive business growth and sustainability. In summary, I am a people, project, and technology professional who thrives on delivering exceptional results for clients. By focusing on customer success and leveraging the power of technology, I create impactful solutions that drive lasting success.
Key Career Highlights - Actions, Results
CAE
Actions: I drove alignment between the end customer and CAE engineering teams.
Results: Ensured the timely delivery of a V1 product that met the core requirements for acceptance and launch.
Autodesk
Actions: I helped realign a large software development team.
Results:
• Met the evolving needs of the company.
• Adapted the product to growing customer needs and technological shifts.
Vantrix
Actions: Led delivery, operations, and project management.
Results:
• Spearheaded important operational and product delivery changes.
• Implemented an early version of DevOps, integrating QA and engineering to deliver a V1 product to customers.
OneSpan
Actions: Played a key role in restructuring and rebuilding the engineering team and focusing product direction.
Results: Successfully navigated a large shift in product strategy.
Current Role
Actions: Helping end-user teams transition to SaaS-based solutions.
Results: Ensuring their requirements map to and integrate across multiple SaaS solutions, as well as onboarding and ramping up their teams with new technology.
What size(s) of businesses / organizations do you have experience with?
List the names of companies/organizations you have worked for and/or consulted for, regardless of size:
CAE, Autodesk, Vantrix, Videotron, Ericsson, Bell, Telus, AT&T, OneSpan, Diversys, SOGHU/UOMA
What perspectives along the value chain do you have insights on, whether direct or indirect (stakeholder engagement), as an expert?
Credentials - Degrees, Accreditations, Qualifications
Bachelor of Engineering
