Paul
HamiltonKey Career Highlights - Actions, Results
• Driving Revenue and Profit Growth: Increased Contact Center Solutions revenue by 112% over 3 year period by enhancing professional, advisory, and managed services offerings: Integrated AI and automation, software implementation, SaaS and cloud-based solutions, boosting profit margins by 68% and securing long-term client contracts.• Transforming Managed Services Operations: Transitioned Bell’s legacy data center into a leading Cloud MSP, delivering a $500M+ business case through scalable service delivery, innovative platforms, and strategic partnerships.
• Expanding Global Delivery and Efficiency: Directed a $550M annual IT outsourcing contract with Sun Life Financial, delivering full scope across five countries while saving $7M annually and solidifying IBM as a trusted global services partner.
• Rescuing Client Relationships: Stabilized a $120M annual outsourcing agreement with TD Bank’s Wealth and Wholesale Divisions, transforming at-risk accounts into referenceable relationships and securing significant new business opportunities.
What size(s) of businesses / organizations do you have experience with?
- Start-ups
- Small (<100 employees)
- Medium (101-499 employees)
- Large (500+ employees)
List the names of companies/organizations you have worked for and/or consulted for, regardless of size:
IBM, Bell Canada, Manulife, Sustainable CRE Alliance, Canadian Government, Loblaw, TD Bank, Sunlife Financial, Desjardins, Atlantic LotteryWhat perspectives along the value chain do you have insights on, whether direct or indirect (stakeholder engagement), as an expert?
- Retailing
- Government / Public Service
- Other