RichardOverview of the Expertise Listing or Job Posting
I help growing businesses navigate digital transformation to ensure consistent service quality across all sales channels. By collaborating with your teams, I encourage adopting a customer-centric approach at every digital touchpoint, creating a unified brand presence and value proposition. This consistency enhances customer retention, increases spending and loyalty, and reduces churn.
My services include assisting teams in selecting and implementing the right software to digitize their processes. I also provide software engagement assessments, training, and change management support to facilitate adaptation as processes modernize.
I bring over twenty years of consulting experience, supported by an MBA in Digital Transformation from McMaster University and a Bachelor of Commerce in Business Technology Management from Toronto Metropolitan University.
I have consulted across diverse markets, including B2B, B2C, D2C, B2G, and nonprofit sectors within various industries: higher education, healthcare, food and beverage, entertainment, franchises, financial services, professional services, social services, truck and automotive, industrial manufacturing, logistics, chemicals, lubricants, and gas. This broad experience enables me to provide tailored solutions that help your business thrive in a competitive market.
I also leverage my business-to-business networking group, The B2B Cohort, to connect with and access a wide range of professionals who can further support your business needs.
(a) How many years of business or and/or other organizations experience do you have? and (b) What seniority level(s) do you have significant experience at?
- 20+ years of experience
- Director level
- Manager level
What functional areas do you have experience in?
- General Management
- Operations
- Consumer Marketing
- Business-to-Business Marketing
- Communications
- B2B sales / Business Development
- IT
- Project / Program Management
- Technology / Technical
What sectors / industries do you have significant experience in?
- Foodservice
- Retail
- Wholesale
- Healthcare
- Pharmaceuticals
- Finance and Insurance
- Business Services (i.e. consulting, advertising, IT services)
- Transportation and Logistics
- Public Service / Administration
- Education
- Information Technology and Electronics
- Government / Civil Service
- Non-Profit / Charity
What types of products and/or services do you have significant experience with?
- Consumer products - technology, electronics
- Consumer services - digital / internet / communications
- Business-to-Business Services
- Business-to-Business Technology
- Business-to-Business Products