Product Management & User Experience Leader with hands-on experience building & shipping products to market Technical / IT

With over 16 years of experience in product management and user experience across diverse industries, I have a proven track record of launching successful products, driving user engagement, and delivering significant business value.
Highlights of my relevant achievements:
• Strategic leadership: Spearheaded the comprehensive relaunch and nationwide rollout of openlane.ca, increasing product engagement and significantly boosting NPS.
• Customer-centric focus: Implemented a VOC program at Openlane, leading to a 50%+ increase in NPS and improved customer retention.
• Data-driven approach: Led the Product-led Growth strategy at Openlane, streamlining customer experience and engagement.
• Team management: Successfully led a diverse team of 22 Product Managers across two business units.
• Agile expertise: Instituted Agile methodologies at Openlane and FiiX, improving efficiency and responsiveness.
• Profitable growth: Increased Interac e-Transfer usage by over 40% YoY, demonstrating my ability to drive product adoption and financial success.
I am confident that my strategic vision, data-driven approach, and collaborative leadership style would be a valuable asset to your team.