Implementation Project Manager - LBMX, London, ON GM, Ops, Prod Dev, Purch. Jobs

The Implementation Project Manager at LBMX works directly with existing, and new clients, to adapt our software systems to meet the client’s needs. As an implementation project manager, your duties are to lead the installation and customization of LBMX software offerings to meet the client’s technical needs.

You will work closely with the Sales Engineering team to implement their vision by collecting data, customizing features, defining, and executing project objectives, providing training/demos and will be responsible for providing the highest level of customer experience through excellent service and efficient implementation of LBMX software offerings.

Responsibilities:

Act as the primary point of contact for clients in the implementation phase of the project
Execute technical and business objectives based on the scope of the implementation project, to deliver high-quality standards and exceed client expectations
Assess individual client needs to customize the project to fit their unique objective
Review pre-existing client data, design custom interfaces, modify metrics and create custom reports
Conduct customized training sessions/demonstrations via online webinars or in-person, when possible
Develop project plans, maintain accurate project status, and provide regular updates to stakeholders
Install, configure, and maintain LBMX’s suite of products, services, and systems
Maintain an in-depth understanding of LBMX’s suite of products, services, and systems
Manage multiple customer onboarding projects simultaneously from start to finish
Investigate and/or escalate customers’ technical issues and ensure its resolution
Work closely with Sales and Support to ensure a seamless handoff and to set reasonable expectations and timelines regarding project implementation
Work with the Development team to provide customer feedback, helping to continuously provide relevant and high-impact products for clients
Other duties as assigned
Requirements:
Need to Have

2+ years experience as an implementation specialist or technical project manager
Ample experience in a B2B customer-centric environment
Customer service or client management experience
Experience Installing and configuring software systems
Excellent oral and written English communication skills
Excellent project management skills
Post- Secondary Education (college or university)
Strong level of ownership, autonomy, and drive