Dawn

About Me - Short Overview

Dawn Sutherland is president of the firm Sutherland & Associates Inc. (www.sutherlandassociates.com) As an expert strategist, business coach and group process facilitator, she helps Business-to-Business and Business-to-Consumer organizations and teams be more effective and more strategic. Her primary services encompass consulting on business strategy and strategic thinking, as well as facilitating strategic planning and other planning processes (including healthcare advisory boards, change management, and benchmarking), problem solving (including process improvement and survey feedback), relationship building approaches (including customer service improvement, team start-up, new leader integration, and organizational development / effectiveness / and culture), creative brainstorming, and public and stakeholder consultations.

Key Career Highlights - Actions, Results

A SEASONED PROFESSIONAL
Dawn has more than 25 years of experience in senior management and executive roles at several multi-national companies in strategic planning, marketing, product/brand management, communications and advertising. She is also a Certified Professional Facilitator. Certified Professional Facilitator (CPF) is a designation granted by the International Association of Facilitators (IAF).
EXPERIENCE IN A BROAD RANGE OF INDUSTRIES AND FUNCTIONAL AREAS
She works with individuals at many levels of the organization (executive management to the front lines) and with many different divisions (Corporate Head Office, Research & Development, Marketing, Sales, Customer Service, Human Resources) at a global, national and local level. Dawn has experience in many industry sectors, including health sciences (medical technology, biotechnology, and pharmaceuticals), information technology, aviation, consumer packaged goods, quick-service restaurants, government, professional services, academia (tertiary/post-secondary education), tourism, and advertising agency/integrated communications.
EDUCATION & BOOK
Dawn holds a Bachelor of Journalism degree (High Honours) with a minor in psychology (Carleton University) and an MBA (McGill University and Institut Supérieur des Affaires–HEC, Paris, France). She is currently writing a business book which combines best practices in strategic thinking and planning, strategy models, and team-based problem-solving and decision-making.

What size(s) of businesses / organizations do you have experience with?

Large (500+ employees)

List the names of companies/organizations you have worked for and/or consulted for, regardless of size:

See list of clients here: https://www.sutherlandassociates.com/clients

What perspectives along the value chain do you have insights on, whether direct or indirect (stakeholder engagement), as an expert?

Other

Credentials - Degrees, Accreditations, Qualifications

IAF-Certified Professional Facilitator; MBA; Bachelor of Journalism (High Honours) with a minor in Psychology

Testimonials

See testimonials here: https://www.sutherlandassociates.com/clients